Terms and Conditions

1. Acceptance of terms

By using our Website and Services, you confirm that you have read, understood, and agreed to these Terms. We may update these Terms from time to time, and continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years of age, and authorised to act on behalf of the business you represent, to engage our Services.

3. Services provided

Avenir Co builds and manages automated response systems for businesses, including instant SMS lead response, live chat capture, voice-based call handling, database reactivation campaigns, follow-up sequencing, reputation and review requests, and related CRM automation (the "Services"). The specific Services provided to you will be set out in your service agreement or proposal.

4. Account and information accuracy

Where you provide information to set up or operate your Services, you agree that it will be accurate and kept up to date. You are responsible for the accuracy of any content, scripts, or business information you supply for use within your automated systems.

5. Intellectual property

All content on this Website (including text, graphics, branding, and the underlying design of our systems and conversational frameworks) is owned by Avenir Co or its licensors and protected by Australian copyright law. You may not copy, reproduce, or create derivative works from this content without our written consent.

6. Automated systems disclaimer

Our Services rely on automated and AI-assisted tools to help manage enquiries, replies, and follow-up. While we design these systems carefully, automated responses may occasionally be inaccurate or fail to capture nuance a person would. You acknowledge that:

• Automated responses are generated from configured logic and content you and we provide, and may not always be accurate.
• We do not guarantee specific outcomes, conversion rates, or revenue results.
• You are responsible for reviewing message templates, scripts, and automated content before it goes live.
• We are not liable for decisions made based on automated communications or the reports generated from them.
• Performance depends in part on the quality of the information and content provided to configure your systems.

7. Your responsibilities

You agree not to use our Website or Services to:

• Engage in unlawful activity.
• Send spam, unsolicited messages, or otherwise breach the Spam Act 2003 (Cth) or other applicable telecommunications and privacy legislation.
• Interfere with the proper functioning of our systems or the Website.
• Attempt to reverse-engineer or extract the underlying automation, scripts, or configuration we build.

8. Data handling

By using our Services, you acknowledge that customer interactions handled through your automated systems may be recorded and stored for service delivery and quality purposes, as set out in our Privacy Policy. You are responsible for informing your own customers that they may be interacting with an automated system and obtaining any consents required by law.

9. Payments and billing

Fees for Services are as set out in your service agreement or proposal. Services are billed on the basis agreed at the time of engagement. We reserve the right to suspend Services, including deactivating active automations, if payment is not received in accordance with agreed terms.

10. Service availability

We aim to maintain reliable operation of your Services but do not guarantee uninterrupted or error-free performance. Third-party platform outages (including CRM, telephony, or messaging providers) may occasionally affect service availability. We will make reasonable efforts to notify you of any planned disruption.

11. Limitation of liability

To the maximum extent permitted by law, Avenir Co is not liable for indirect or consequential loss arising from your use of the Website or Services, including loss of leads, missed appointments, or inaccurate automated responses. Our liability for any claim is limited to the amount you have paid for the Service giving rise to the claim.

12. Third-party platforms

Our Services integrate with third-party platforms such as CRM, telephony, and messaging providers. We do not control and are not responsible for the availability or performance of these third-party services.

13. Indemnity

You agree to indemnify Avenir Co against claims, damages, and expenses arising from your breach of these Terms or your misuse of the Website or Services.

14. Termination

We may suspend or end your Services in accordance with your service agreement, or where these Terms are breached. On termination, active automations may be deactivated and access to associated reporting may be revoked.

15. Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

16. Severability

If any part of these Terms is found unenforceable, the remaining provisions continue in full effect.

17. Contact us

Questions about these Terms can be directed to: